Your privacy matters to us. This Privacy Policy explains exactly what personal data phmacou collects, how we use it, who we share it with, and how we keep it safe for every Filipino player on our platform.
These highlights summarize our key privacy commitments. The full legal text follows below — all players are encouraged to read the complete policy.
All data transmitted between your device and phmacou is protected by industry-standard 256-bit SSL encryption. Your personal and financial information is never sent in plain text over the internet.
phmacou does not sell, rent, or trade your personal information to third-party marketers. Your data is used solely to operate and improve the phmacou platform and to comply with Philippine regulatory requirements.
We collect only the personal data that is strictly necessary to provide our services, verify your identity, process transactions, and meet our legal obligations under Philippine law.
Under the Philippine Data Privacy Act of 2012 (Republic Act 10173), you have the right to access, correct, and request deletion of your personal data held by phmacou. We honor all valid data subject requests promptly.
phmacou uses cookies and similar technologies to improve your experience, remember your preferences, and analyze platform performance. You can manage cookie preferences through your browser settings at any time.
We do not keep your data indefinitely. phmacou retains personal data only for as long as necessary to fulfill the purposes for which it was collected, or as required by Philippine gaming and financial regulations.
Important Notice: This Privacy Policy describes how phmacou ("phmacou," "we," "us," "our") collects, uses, stores, and discloses personal information about you ("Player," "User," "you") when you access or use the phmacou platform at phmacou.org. By registering an Account or using our services, you acknowledge that you have read and understood this Privacy Policy and consent to the processing of your personal data as described herein.
phmacou is committed to protecting the privacy and personal data of all players who use our online casino and sports betting platform. We understand that Filipino players trust us with sensitive personal and financial information, and we take that responsibility seriously.
This Privacy Policy has been prepared in compliance with the Philippine Data Privacy Act of 2012 (Republic Act No. 10173), its Implementing Rules and Regulations, and the guidelines issued by the National Privacy Commission (NPC) of the Philippines. It applies to all personal data collected through the phmacou website, mobile browser interface, customer support channels, and any other touchpoints through which you interact with phmacou.
This Privacy Policy should be read alongside our Terms & Conditions and Responsible Gaming Policy, both of which are incorporated herein by reference.
For the purposes of the Philippine Data Privacy Act of 2012, phmacou acts as the personal information controller in respect of all personal data collected through the phmacou platform. This means phmacou determines the purposes and means of processing your personal data.
phmacou has appointed a Data Protection Officer (DPO) who is responsible for overseeing compliance with this Privacy Policy and applicable data protection laws. You may contact our DPO through the contact details provided in Section 14 of this Policy.
phmacou collects personal data from you in the following categories, depending on how you interact with our platform:
3.1 Registration & Identity Data
3.2 KYC & Verification Data
3.3 Financial & Transaction Data
3.4 Gaming Activity Data
3.5 Technical & Device Data
phmacou uses the personal data we collect for the following purposes:
| Purpose | Data Used |
|---|---|
| Account registration and management | Registration & Identity Data |
| Age and identity verification (KYC) | KYC & Verification Data, Identity Data |
| Processing deposits and withdrawals | Financial & Transaction Data |
| Providing gaming services and customer support | Gaming Activity Data, Identity Data |
| Fraud prevention and anti-money laundering compliance | All categories as required |
| Responsible gaming monitoring and intervention | Gaming Activity Data, Identity Data |
| Sending account notifications and service updates | Identity Data (email, mobile number) |
| Platform analytics and performance improvement | Technical & Device Data |
| Compliance with Philippine gaming and financial regulations | All categories as required by law |
phmacou does not use your personal data for automated decision-making that produces legal or similarly significant effects without human review, except where required by law or where you have given explicit consent.
phmacou processes your personal data on the following legal bases under the Philippine Data Privacy Act of 2012:
phmacou does not sell, rent, or trade your personal data to third parties for their own marketing purposes. We may share your personal data with the following categories of recipients only to the extent necessary:
All third parties with whom phmacou shares personal data are required to implement appropriate technical and organizational security measures and to process your data only in accordance with phmacou's instructions and applicable Philippine law.
phmacou uses cookies and similar tracking technologies (such as web beacons and local storage) to operate and improve the platform. The following types of cookies are used:
| Cookie Type | Purpose | Duration |
|---|---|---|
| Strictly Necessary | Session management, login authentication, security tokens | Session |
| Functional | Remembering your language, game preferences, and responsible gaming settings | Up to 12 months |
| Analytics | Understanding how players use the platform to improve performance and user experience | Up to 24 months |
You may disable non-essential cookies through your browser settings at any time. Please note that disabling strictly necessary cookies may affect the functionality of the phmacou platform, including your ability to log in and play games.
phmacou implements a comprehensive set of technical and organizational security measures to protect your personal data against unauthorized access, disclosure, alteration, or destruction. These measures include:
In the event of a personal data breach that is likely to result in a risk to your rights and freedoms, phmacou will notify the National Privacy Commission and affected players in accordance with the timelines prescribed by the Philippine Data Privacy Act and NPC Circular No. 16-03.
While phmacou employs robust security measures, no system is completely immune to risk. You are responsible for keeping your account credentials confidential and for notifying us immediately if you suspect unauthorized access to your account.
phmacou retains your personal data for as long as is necessary to fulfill the purposes described in this Privacy Policy, or as required by applicable Philippine law. The following general retention periods apply:
| Data Category | Retention Period |
|---|---|
| Account and identity data (active accounts) | Duration of account plus 5 years after closure |
| KYC and verification documents | 5 years after account closure (AML compliance) |
| Financial transaction records | 7 years (Philippine tax and AML requirements) |
| Gaming activity logs | 3 years after last activity |
| Customer support records | 3 years after resolution |
| Technical and device data | 13 months from collection |
After the applicable retention period expires, phmacou will securely delete or anonymize your personal data in accordance with our internal data disposal procedures.
Under the Philippine Data Privacy Act of 2012, you have the following rights with respect to your personal data held by phmacou:
To exercise any of these rights, please contact our Data Protection Officer using the details in Section 14. We will respond to all valid requests within 15 business days, as required by the NPC.
The phmacou platform is strictly intended for individuals who are 21 years of age or older, in accordance with Philippine gaming laws. phmacou does not knowingly collect personal data from persons under the age of 21.
If phmacou becomes aware that personal data has been collected from a person under 21 years of age, we will immediately suspend the associated account, delete the personal data, and report the matter to the relevant authorities as required by law. If you believe a minor has registered on the phmacou platform, please contact us immediately at support@phmacou.org.
phmacou primarily stores and processes personal data within the Philippines. In limited circumstances, personal data may be transferred to or accessed from servers or service providers located outside the Philippines — for example, where a game software provider or technical infrastructure partner operates internationally.
Where such transfers occur, phmacou ensures that appropriate safeguards are in place to protect your personal data, including contractual data processing agreements that require the recipient to apply data protection standards equivalent to those required under Philippine law. phmacou will not transfer your personal data to any country that does not provide an adequate level of data protection without your explicit consent or a valid legal basis.
phmacou may update this Privacy Policy from time to time to reflect changes in our data processing practices, applicable Philippine law, or NPC guidelines. When we make material changes, we will notify you by posting a prominent notice on the phmacou platform and, where appropriate, by sending an email notification to the address registered on your account.
The date of the most recent revision is displayed at the top of this page. Your continued use of the phmacou platform following the effective date of any updated Privacy Policy constitutes your acceptance of the revised terms. If you do not agree to the updated Privacy Policy, you must cease using the platform and may request account closure by contacting our support team.
If you have any questions, concerns, or requests regarding this Privacy Policy or the handling of your personal data, please contact the phmacou Data Protection Officer through any of the following channels:
Our Data Protection Officer and support team are available 24 hours a day, 7 days a week, in both English and Filipino. We are committed to resolving all data privacy inquiries promptly and transparently.
phmacou is strictly for players aged 21 years and older, in compliance with Philippine gaming laws. We enforce strict age verification on all accounts. If you or someone you know needs help with problem gambling, please visit our Responsible Gaming page for support resources. Play responsibly — gambling is entertainment, not a financial solution.